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Terms of use

General draft text — to be reviewed by legal counsel and updated before launch.

1. Who we are

Shatt is operated by UmranTech. It is an online platform to discover Jeddah's waterfront places and book their services. Shatt acts as an intermediary between you and the listed venues; the venue provides the service and is responsible for it.

2. Acceptance

By using Shatt or creating an account, you agree to these terms, the privacy policy and the refund policy. If you do not agree, please do not use the platform.

3. Your account

  • The information you give must be accurate and kept up to date.
  • You are responsible for keeping your sign-in details private and for everything done through your account.
  • We may suspend an account that breaks these terms or misuses the platform.

4. Bookings and payment

  • Prices are in Saudi riyals and include VAT unless stated otherwise.
  • Some bookings are confirmed instantly; others need the venue's approval within a stated time.
  • A booking is confirmed when it shows as "Confirmed" and its ticket is issued.
  • You must follow the venue's rules and safety instructions; the venue may refuse entry if they are not followed.

5. Cancellations and refunds

Each offering's cancellation policy, shown before payment, applies. See the refund policy for details.

6. Content and reviews

Reviews must be honest, based on a real visit, and free of abuse or personal information. We may hide content that breaks these rules.

7. Limitation of liability

Shatt works to show accurate information, but the venue is responsible for the service itself and the safety of its facilities. To the extent the law allows, Shatt is not liable for indirect damages arising from a venue's services.

8. Changes

We may update these terms from time to time and will publish the new version on the platform. Continuing to use Shatt after an update means you accept it.

9. Governing law

These terms are governed by the laws of the Kingdom of Saudi Arabia, and its competent courts have jurisdiction over any dispute.

10. Contact

Questions: support@shatt.sa