Refund policy

General draft text — to be reviewed by legal counsel and updated before launch.

When you cancel

Every offering has a cancellation policy, shown before payment and on the booking page, that sets the refund by how long before the start you cancel. When you cancel from the booking page, you see the refund amount before you confirm.

When the venue or Shatt cancels

If the venue cancels your booking, or the place closes because of weather, a marine warning or an official order, you get a full refund of what you paid.

No-shows

Not arriving without cancelling first is not refunded, unless the offering's policy says otherwise.

How and when

Refunds go back to the original payment method and usually appear within 5–14 business days, depending on your bank. Bookings paid at the venue are settled with the venue directly.

Help

If you have a problem with a booking or a refund, open a support ticket from the booking page or email support@shatt.sa.